What do Patient Survey Star Ratings mean?
With so many Visiting Nurse Associations (VNAs) and home care agencies to select from, how does one really know which is best? Fortunately, there are metrics and measurements that each agency must report regarding their clinical and financial outcomes. Last summer, the Center for Medicare Services (CMS) began offering a five-star rating system on homecare agencies through Home Health Compare. And just last month, the star rating system focused directly on the patient’s experience. Looking at four key areas of the experience, measures were analyzed for care of patients, communication between providers and patients, specific care issues, and a global measure of overall rating of care.
The Patient Survey Star Ratings released in January represent care provided between July 2014 and June 2015. All patients receive a survey with the same questions on them; a 34% survey return was achieved. NVNA and Hospice is proud to announce that we achieved five out of five stars in the survey, exceeding the Massachusetts and National averages in every category. See the chart below.
|Home Health Patient Survey Results, Provides statistics of the selected agency in relation to the state and national averages.||NVNA AND HOSPICE||
|Patient survey summary star rating. More stars are better. Learn more||5 out of 5 stars|
|How often the home health team gave care in a professional way||92%||88%||88%|
|How well did the home health team communicate with patients||89%||85%||85%|
|Did the home health team discuss medicines, pain, and home safety with patients||88%||84%||84%|
|How do patients rate the overall care from the home health agency||91%||84%||84%|
|Would patients recommend the home health agency to friends and family||90%||80%||79%|